FAQ

New customers can sign up for the SLAM newsletter to receive a special one-time use 10% discount code.

*Exclusions apply* Cover tees, magazines and gift cards are not eligible for discount.

Free shipping on orders over $99 and flat-rate shipping offered on domestic orders to the contiguous 48 states.

SLAM is currently unable to offer shipping outside of the US. The use of freight-forwarding services is allowed.

Most SLAM orders are processed and shipped within 3-7 business days. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Shipping costs are non-refundable as SLAM Media Inc is not liable for delivery errors due to carrier issues or incorrect / incomplete addresses used during purchase.

• To initiate a return, please visit: slamgoods.happyreturns.com
• We accept returns up to 30 days after an order was fulfilled
• Sale items cannot be returned
• Holiday return policy: Orders placed within November 20 - December 20 have a 45-day return window
• We do not accept returns for orders delivered outside of the United States
• Magazines cannot be returned
• Fatheads and slides are custom-made products, and cannot be returned
• Products marked as final sale cannot be returned
• Products marked down as sale items cannot be returned
• Products must be unused, unworn, unwashed and in the same condition and packaging that they were received
• Customer is responsible for paying $5 flat-rate return shipping fee
• Shipping costs are non-refundable

• To initiate an exchange, please visit: slamgoods.happyreturns.com
• If eligible, customers can place a new order right away using a temporary voucher equal to the value of the exchanged item(s)
• We accept exchanges up to 30 days after an order was fulfilled
• Sale items cannot be exchanged
• Holiday return policy: Orders placed within November 20 - December 20 have a 45-day exchange window
• We do not accept exchanges for orders delivered outside of the United States
• Magazines cannot be exchanged
• Fatheads and slides are custom-made products, and cannot be exchanged
• Products marked as final sale cannot be exchanged
• Products marked down as sale items cannot be exchanged
• Products must be unused, unworn, unwashed and in the same condition and packaging that they were received
• Customer is responsible for paying $5 flat-rate return shipping fee
• Shipping costs are non-refundable

• SLAM Media Inc is not liable for delivery errors. Customers are encouraged to contact their local carrier to file a claim. In some instances, store credit may be obtained.
• If a refund is approved, a credit will be applied to the original payment method within 7-10 business days
• Due to varying bank policies, additional time may be required to process the transaction
• Credits may not show up until the next billing cycle
• Original shipping costs are non-refundable

If you added Route Package Protection to you order, and your package was lost, damaged or stolen while being shipped, please visit: claims.route.com

Keep in mind these important dates when it comes to filing a claim..

Stolen (Marked as delivered)

• Can file 5-15 days after delivery date

Damaged (In transit)

• 15 days max to file
• Photos required

Lost (Stuck in transit)

• No Estimated Delivery Date (EDD): 7-30 days to file
• Estimated Delivery Date: EDD + 2 to 60 days

Not Covered:

• Fulfillment issues
• Anything outside of issue policy timeframes
• Pre-shipment
• Taxes
• Duties
• Shipping on customer refunds